Kanga FAQ / Help Center

Help Center

Yes! We offer free standard shipping on orders totaling $50+ after discounts and before taxes and shipping.

Free shipping is automatically applied to your order once conditions are met. It can also be combined with other promos.

Please contact us immediately using the CONTACT button below with your email, name, order number, and a detailed description of the change you'd like to make. Your order may be put on hold and not shipped if more information is needed to process your change request.

Due to our order fulfillment process and timing, we may not be able to make the change prior to processing your order. Please note, we can not guarantee changes will be made and are not responsible for any issues if your order was placed with incorrect information.

We aim to ship all in-stock orders within 2 business days of when they are placed.

Our average order-to-ship time has been steady at around 1 business day, but varies day-to-day due to volume and capacity.

Use our Order Lookup tool or log in to your account to get an instant status update on your order!


Link to Order Lookup: https://kangacoolers.com/pages/order-lookup

Link to Account Login: https://kangacoolers.com/account

You can simply find your tracking number and track your package using any of the methods below:

  • Locate your Shipping Confirmation Email, which will contain your package's tracking details - click View My Order or Track My Shipment to get an update


Link to Order Lookup: https://kangacoolers.com/pages/order-lookup

Link to Account Login: https://kangacoolers.com/account

All orders are hand packaged and shipped directly from our warehouse located in Greenville, SC!

We ship to customers both domestically in the United States and internationally!

Domestically: All (50) states in the United States, along with Washington, D.C. and the Armed Forces in the Americas, Europe, and Pacific.

Internationally: Canada, Mexico, and Australia

  • Standard Service will ship with either USPS First Class Mail or FedEx SmartPost (Ground Economy) and takes 3-8 business days to arrive.
  • FedEx 2Day® Service will ship with FedEx's expedited 2Day service and takes 2 business days to arrive - Saturday Delivery will be used for orders shipped on Thursdays, if available.

Please note, FedEx 2Day® can not be delivered to P.O. Boxes.

  • Standard Service - $49.99 and below: $3.95 flat
  • Standard Service - $50.00 and above: FREE
  • FedEx 2Day® Service: Depending on the items and quantities purchased, this expedited service starts at $9.50

Please note, FedEx 2Day® can not be delivered to P.O. Boxes.

We have partnered with Ecodrive to offset our carbon emissions by planting trees.

You can choose to add Ecodrive to your order at check out for only $0.65, which flows through directly to Ecodrive.

Visit Ecodrive's FAQ's to learn more about what they do here, and get more involved here!


Link to Ecodrive FAQ: https://ecodrive.community/pages/faq

Link to Ecodrive Involvement: https://ecodrive.community/pages/carbon-footprint

Route Package Protection is a low cost, optional add-on with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages. At only 98¢ for orders under $100, or 2% of the total order value for orders over $100, the cost is minimal for that peace-of-mind.

When you purchase Route Package Protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. You choose to can deselect Route Package Protection at checkout if you do not wish to add package protection. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping.

If you elect to not purchase Route Package Protection insurance, please note that Kanga does not insure packages for loss, theft or damage during the shipping process. Claims must be filed by you directly with USPS or FedEx.

Marked As Delivered (Stolen)

  • Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered 
  • Orders over $100 USD require a police report

Stuck In Transit (Lost)

  • US Shipments: Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
  • International Shipments: Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged

  • File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.


Additional information:

Link to Route Package Protection - General Policies

Link to Route Package Protection - Fine Print

Route Package Protection can be purchased at check out and is calculated as follows:

  • Orders under $100: 98¢ flat
  • Orders over $100: 2% of the total order value

To purchase Route Package Protection for your order:

  1. Add the items you'd like purchase to your cart
  2. Navigate to your cart
  3. Make sure the Route Package Protection option is toggled to on, which will be blue and show "On"
  4. Click "Check Out"

If done correctly, there will be an line item on the check out page for "Route Package Protection" with the auto-calculated amount.

Although it's highly encouraged to purchase Route Package Protection in the event of a lost, stolen, or damaged package, it is not required by any means.

To opt-out of purchasing Route Package Protection, toggle the Route option at check out (in the cart) from "On" (blue) to "Off" (gray).

If you purchased Route Package Protection for your order at checkout, you will receive a confirmation email from Route with a link to file a shipping claim.

You can also file a shipping claim directly on Route’s app or via the web here

Shipping claims can also be managed in Apple's iOS and Android apps.


Link to Shipping Claim: https://claims.route.com/

Link to Apple iOS App: https://apps.apple.com/us/app/route-package-order-tracker/id1449803898

Link to Android App: https://play.google.com/store/apps/details?id=com.route.app

Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.


Link to Apple iOS App: https://apps.apple.com/us/app/route-package-order-tracker/id1449803898

Link to Android App: https://play.google.com/store/apps/details?id=com.route.app

To protect your order against loss or theft, add Route Package Protection at checkout.

For packages that are Stuck In Transit (Lost):

  • US Shipments: Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
  • International Shipments: Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

You can simply file a claim with Route here.

Link to Shipping Claim: https://claims.route.com/

To protect your order against loss or theft, add Route Package Protection at checkout.

For packages Marked As Delivered (Stolen):

  • Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered 
  • Orders over $100 USD require a police report

You can simply file a claim with Route here.

Link to Shipping Claim: https://claims.route.com/

To protect your order against loss or theft, add Route Package Protection at checkout.

If your package arrives Damaged:

  • File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

You can simply file a claim with Route here.

If you suspect any items you received contain a factory defect, please reach out to us here and we will be happy to work with you to remedy the situation.


Link to Shipping Claim: https://claims.route.com/

Warranty Claim Submission Link: https://kangacoolers.com/pages/warranty-claim

If your package has not shipped, we are able to update your order to remove Route Package Protection and initiate a refund. We cannot guarantee this change can be made prior to shipping, but will do our best to accommodate.

If your package has already shipped, it's already being protected by Route Package Protection and cannot be refunded.

Yes! We currently ship to Canada, Mexico, and Australia via FedEx International Priority® service.

Shipping to international locations is automatically calculated at check out based on your shipping address and the items purchased.

We have partnered with FedEx and Zonos to combine the shipping cost, duties, and tax into one amount paid at check out. This way, there are no surprise bills upon delivery as though you purchased it within your country.

Duty and taxes are automatically calculated and paid during check out for all international shipments.

We have partnered with FedEx and Zonos to combine the shipping cost, duties, and tax into one amount paid at check out. This way, there are no surprise bills upon delivery as though you purchased it within your country.

All international shipments are shipped via FedEx International Priority® service.

This guaranteed service delivers in 1 to 4 business days and is fully trackable.

All international shipments are shipped with FedEx International Priority® service with the following transit times:

  • Canada: Next business day by noon
  • Mexico: 1-2 business days to key business centers
  • Australia: 2-4 business days

Please contact us immediately by hitting CONTACT below and be sure to use the Email Address used to place the order and include your Order Number. If incorrect information is submitted, we may not be able to cancel your order before it ships.

Unfortunately. order cancellations cannot be guaranteed, depending on when your order was received and if it has already been processed/shipped, but we will try our best to accommodate!

All Kanga products are available for purchase directly through our website and shipped to you.

We are also sold at select retailers around the US - find the closest retailer to you by using our Store Locator map!


Link to Store Locator: https://kangacoolers.com/pages/store-locator

South Carolina Deliveries: YES

Non-South Carolina Deliveries: NO

Taxes are only charges to orders being delivered to addresses within South Carolina.

Per South Carolina state law, we are obligated to collect SC sales tax at check out. It is automatically calculated by adding the base SC state sales tax rate (6%) plus an additional municipality tax rate (0-3%). Your total SC sales tax rate can range from 6-9% depending on your location.

We are trying our best to supply the demand, but coolers sometimes fly off the shelf quicker than we can restock! If an item is sold out and we have more arriving soon, we will offer a backorder, which allows you to reserve your cooler before it's available. Once we are restocked, we fulfill all orders in the order they were received.

If you placed an order that contains a backordered item, all items within that order will be held until the backordered item is restocked and available to ship.

If you would like us to split your order to ship available items now and backordered items once they become available, please contact us here and be sure to include your Order Number.


Link to Contact Form: https://kangacoolers.com/pages/contact-page

We offer various promotional codes and offers that either need to be entered manually or automatically apply.

Promotional Codes: Promo codes can be manually entered after you click Check Out in your cart and enter the check out process. There will be a box where you can simply enter your code and hit Apply.

Automatic Promotions: Some advertised promos are automatically applied to your cart when certain conditions are met. Make sure you read the instructions and conditions carefully to ensure the promo is applied correctly. Please contact us here if you have any questions or concerns.

Stacking: Only one promo can be used on an order at a time. In some cases and if certain conditions are met for free shipping, other promos can be applied to stack on top of the free shipping offer.

We offer various promotional codes and offers that either need to be entered manually or automatically apply.

Promotional Codes: Promo codes can be manually entered after you click Check Out in your cart and enter the check out process. There will be a box where you can simply enter your code and hit Apply.

Automatic Promotions: Some advertised promos are automatically applied to your cart when certain conditions are met. Make sure you read the instructions and conditions carefully to ensure the promo is applied correctly. Please contact us here if you have any questions or concerns.

Stacking: Only one promo can be used on an order at a time. In some cases and if certain conditions are met for free shipping, other promos can be applied to stack on top of the free shipping offer.

Please send us a message here with your Order Number and Promotion (details or code), and we'll help you out!

If your promotion was an order discount or free shipping that was not applied prior to your order being placed, we will be able to approve and apply the discount on a case-by-case basis.

If your promotion was for free or discounted add-on items, we may be able to add them to your order if it has not been processed or shipped yet. If we are unable to add the items to your order in time, we kindly ask that you cover the shipping cost for the additional package.

Gift cards always make for a great gift that can be easily redeemed on our website! Our gift cards are fully digital, so you won't receive a physical card in the mail.

Purchase Gift Cards: You can simply purchase a gift card in amounts of $10, $25, $50, and $100 here. Once purchased, you will instantly receive an email with your unique gift card code.

Use Gift Cards: Click View Gift Card in the email to view your unique gift card code. Use this unique code during check out, enter it into the box labeled Gift card or discount code, and click Apply to redeem the gift card towards your next purchase.

Gift a Gift Card: There are a few ways you're able to gift a gift card.

  1. Forward Email: Simply forward the recipient the email you received with the unique gift card.
  2. Send Link: Click View Gift Card in that same email, copy the webpage address, and send to the recipient.
  3. Print: Click View Gift Card in that same email, click Print on the bottom left side of the webpage, and have a physical copy to gift to the recipient.


Link to Purchase Gift Cards: https://kangacoolers.com/search?type=product%2Carticle%2Cpage&q=gift+card

Yes! You are able to customize any of our coolers with embroidered text for one or more coolers.

In order to add the Embroidery Add-On to your order, follow these steps:

  1. Add all items you'd like to purchase to your cart, including the cooler(s) you'd like embroidered.
  2. In the cart, click Embroider Your Cooler to access the "Embroidery Add-On" customization page - or find it here.
  3. While on the "Embroidery Add-On" page, enter all of the details for the embroidery and click Add to Cart - you can do this for as many coolers as you'd like in a single order, as long as you purchase the coolers to be embroidered.
  4. Check out as normal and submit your order.
  5. Your embroidery will take between 2-5 weeks to process - you'll receive an email when your order begins processing.
  6. Once your embroidery is complete, you'll receive an email with tracking details when it ships to you.

If you need to change any details after submitting your order, please contact us with the request.

Please note that all customized cooler sales are final and non-refundable.


Link to Embroidery Add-On: https://kangacoolers.com/products/embroidery-add-on

We do offer discounts for bulk orders! For large orders, please contact us with your order details for a discount code.

We're glad you're here! If you're interested in becoming a brand ambassador for Kanga, simply sign up here.


Link to Brand Ambassador Sign Up: https://kangacoolers.com/pages/ambassador-sign-up

We are always looking for great talent! Send your resume over to jobs@kangacoolers.com and we'll reach out if there's a good fit.

We always appreciate being considered for fundraising opportunities!

Complete this form here for our review, but please not that we cannot guarantee we'll be able to support your charity or event.


Link to Charity Donation Request: https://kangacoolers.com/pages/charity-donation-request

Yes, and we're always working towards broadening our selections!

We currently offer officially licensed Clemson University and Realtree coolers.

We also partner with incredible brands to offer limited quantity coolers under our Kanga Exclusives program.

All orders are eligible for returns and exchanges, excluding items that have been personalized. Items to be returned must be unused, in their original packaging, and have all tags attached.

Requests must be initiated within 45 days from the date your order ships by going through our Returns/Exchanges Portal.


Link to Returns/Exchanges Portal: https://kangacoolers.returnly.com/

Returns can be started by going through our Return/Exchange Portal within 45 days from the date your order ships.


Link to Return/Exchange Portal: https://kangacoolers.returnly.com/

Once your return has been initiated here, you can expect the following:

  1. Your request will be reviewed by our team and process according to our policies.
  2. If approved, you will receive a prepaid return label that needs to be printed and used to ship your return to us.
  3. Safely package your return to prevent any damage during transit.
  4. Once we receive your package, we will review your returned items to make sure they are unused and in original packaging.
  5. For Returns - we will initiate a refund, minus original shipping costs, services (Route/Ecodrive), and the $5 return fee.
  6. For Exchanges - we will collect/refund any difference in cost and ship your new order.

Link to Return/Exchange Portal: https://kangacoolers.returnly.com/

Yes! All Kanga products come with a limited warranty that covers you in the case of a factory defect.

On the off chance there are any factory defects, please use our Warranty Claim Form within 15 days of receiving your order to submit a claim. Your claim will be reviewed and approved on a case-by-case basis.


Link to Warranty Claim Form: https://kangacoolers.com/pages/warranty-claim

Our limited warranty covers factory defects that are communicated using our Warranty Claim Form within 15 days of receiving your order - claims are reviewed and approved on a case-by-case basis.

Our limited warranty does not cover any issues arising from misuse, neglect, or normal wear.


Link to Warranty Claim Form: https://kangacoolers.com/pages/warranty-claim

Use our Warranty Claim Form within 15 days of receiving your order to submit a claim. Your claim will be reviewed and approved on a case-by-case basis.


Link to Warranty Claim Form: https://kangacoolers.com/pages/warranty-claim

Once your warranty claim has been submitted here, you can expect the following:

  1. Your claim will be reviewed by our team and processed according to our policies.
  2. If approved, we will communicate next steps via email and remedy on a case-by-case basis.

Link to Warranty Claim Form: https://kangacoolers.com/pages/warranty-claim