Kanga FAQ / Help Center

Help Center

You can update your shipping address any time prior to your order being shipped by following the steps below:

​Method #1 - Order Confirmation Page / Email

  1. Locate your Order Confirmation Email titled "KANGA - Order #_____ Confirmed"
  2. Click on the blue View your order button​​​​
  3. Locate your current Shipping Address and click the Update Address button
  4. Update your shipping address as needed and click the blue Update Address button
  5. DONE - your address has successfully been updated!


Method #2 - Log In to Your Kanga Coolers Account - if you're unable to find your email

  1. Click on this link to go to the Account Login page
  2. Login with your email and password - if you don't have an account, click "Create account" and use the same email used to place your order​
  3. Click on the order under Order History
  4. Click on the blue Update Shipping Address button​
  5. Update your shipping address as needed and click the blue Update Address button
  6. DONE - your address has successfully been updated!

Yes! We offer free standard shipping on orders totaling $40+ after discounts and before taxes and shipping.

Free shipping is automatically applied to your order once conditions are met. It can also be combined with other promos.

We aim to ship all in-stock orders within 2 business days of when they are placed.

Our average order-to-ship time has been steady at around 1 business day, but varies day-to-day due to volume and capacity.

Please allow additional time for your order to ship during holidays.

All orders that include preordered items will be held until all items on that order are available to ship.

If you would like in-stock items to ship now and wait for the preordered item(s) once they're available, please place two separate orders and we will ship accordingly.

Preordered items are sold prior to being available and will ship within the month notated.

Use our Order Lookup tool or log in to your account to get an instant status update on your order!


Link to Order Lookup: https://kangacoolers.com/pages/order-lookup

Link to Account Login: https://kangacoolers.com/account

You can simply find your tracking number and track your package using any of the methods below:

  • Locate your Shipping Confirmation Email, which will contain your package's tracking details - click View My Order or Track My Shipment to get an update


Link to Order Lookup: https://kangacoolers.com/pages/order-lookup

Link to Account Login: https://kangacoolers.com/account

All orders are hand packaged and shipped directly from our warehouse located in Greenville, SC!

We ship to customers both domestically in the United States and internationally!

Domestically: All (50) states in the United States, along with Washington, D.C. and the Armed Forces in the Americas, Europe, and Pacific.

Internationally: Canada, Mexico, and Australia

  • Standard Service will ship with either USPS First Class Mail or FedEx SmartPost (Ground Economy) and takes 3-8 business days to arrive.
  • FedEx 2Day® Service will ship with FedEx's expedited 2Day service and takes 2 business days to arrive - Saturday Delivery will be used for orders shipped on Thursdays, if available.

Please note, FedEx 2Day® can not be delivered to P.O. Boxes.

Before placing your order, please confirm and reconfirm that the address you provide to us is 100% correct. We cannot guarantee we will be able to update the address prior to shipping or reroute the package to a new address once shipped.


Please note, we are not liable if your order delivers to an address that was provided to us incorrectly.

With FedEx 2Day® shipping, your package will be delivered within 2 business days of shipping throughout the United States. This service provides delivery by the end of the second business day.

FedEx 2Day® can not be delivered to P.O. Boxes.

Please note that our processing times vary and your order may not ship same day. Below is a chart of when you should expect delivery based on the day your package was shipped (handed off to FedEx):

  • Ships Monday - Delivered Wednesday
  • Ships Tuesday - Delivered Thursday
  • Ships Wednesday - Delivered Friday
  • Ships Thursday - Delivered Monday (may deliver Saturday)
  • Ships Friday - Delivered Tuesday
  • Standard Service: $3.95 flat
  • FedEx 2Day® Service: Depending on the items and quantities purchased, this expedited service starts at $10.50

Please note, FedEx 2Day® can not be delivered to P.O. Boxes.

We have partnered with Ecodrive to offset our carbon emissions by planting trees.

You can choose to add Ecodrive to your order at check out for only $0.65, which flows through directly to Ecodrive.

Visit Ecodrive's FAQ's to learn more about what they do here, and get more involved here!


Link to Ecodrive FAQ: https://ecodrive.community/pages/faq

Link to Ecodrive Involvement: https://ecodrive.community/pages/carbon-footprint

Marked As Delivered (Stolen)

  • Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered 
  • Orders over $75 USD (retail value) require a police report

Stuck In Transit (Lost)

  • US Shipments: Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
  • International Shipments: Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged

  • File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

Shipping Insurance is only $1.00 and is automatically added to your cart once an item has been added!

To purchase Shipping Insurance for our order, simply add an item to your cart and an item for the Shipping Insurance will automatically be added as well.

Although it's highly encouraged to purchase Shipping Insurance in the event of a lost, stolen, or damaged package, it is not required by any means.


Simply remove the "Shipping Insurance" item from your cart prior to check out.

If you purchased Shipping Insurance for your order at checkout, submit a claim here and we'll work quickly to find the best solution.


Shipping Insurance Claim - Direct Link: https://kangacoolers.com/pages/shipping-insurance-claim

To protect your order against loss or theft, add Shipping Insurance at checkout.

For packages that are Stuck In Transit (Lost):

  • US Shipments: Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
  • International Shipments: Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

To protect your order against loss or theft, add Shipping Insurance at checkout.

For packages Marked As Delivered (Stolen):

  • Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered 
  • Orders over $75 USD (retail value) require a police report

To protect your order against loss or theft, add Shipping Insurance at checkout.

If your package arrives damaged:

  • File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.


If you suspect any items you received contain a factory defect, please reach out to us here and we will be happy to work with you to remedy the situation.

If your package has not shipped, we are able to update your order to remove the Shipping Insurance and initiate a refund. We cannot guarantee this change can be made prior to shipping, but will do our best to accommodate.

If your package has already shipped, it's already being insured and cannot be refunded.

Yes! We currently ship to Canada, Mexico, and Australia via FedEx International Priority® service.

Shipping to international locations is automatically calculated at check out based on your shipping address and the items purchased.

We have partnered with FedEx and Zonos to combine the shipping cost, duties, and tax into one amount paid at check out. This way, there are no surprise bills upon delivery as though you purchased it within your country.

Duty and taxes are automatically calculated and paid during check out for all international shipments.

We have partnered with FedEx and Zonos to combine the shipping cost, duties, and tax into one amount paid at check out. This way, there are no surprise bills upon delivery as though you purchased it within your country.

All international shipments are shipped via FedEx International Priority® service.

This guaranteed service delivers in 1 to 4 business days and is fully trackable.

All international shipments are shipped with FedEx International Priority® service with the following transit times:

  • Canada: Next business day by noon
  • Mexico: 1-2 business days to key business centers
  • Australia: 2-4 business days

You can simply check the status of your order by:

  • Looking it up here - use the email you used to place your order and your order #
  • Searching for your tracking confirmation email - look in your spam folder if you don't see it in your inbox

You can simply CANCEL or EDIT your order any time prior to it being processed by following the steps below:

Navigate to the Order Confirmation Page / Email

  1. Locate your Order Confirmation Email titled "KANGA - Order #_____ Confirmed"
  2. Click on the blue View your order button...​​​​

OPTION #1 - Cancel Order

  1. Locate the "Order actions" section and click the Cancel Your Order button
  2. On the pop-up, click continue - this will cancel your current order and initiate a full refund
  3. DONE - your order has been successfully cancelled!

OPTION #2 - Edit Order​​​​

  1. Locate the "Order actions" section and click the Edit Your Order button
  2. On the pop-up, click continue - this will cancel your current order and reload your cart with your items
  3. Make your changes to your cart and complete the check out process for your revised order
  4. DONE - your order has been successfully updated!

Order cancellations cannot be guaranteed, depending on when your order was received and if it has already been processed/shipped.

You can simply update your order any time prior to it being processed by following the steps below via the Order Confirmation Page / Email:

  1. Locate your Order Confirmation Email titled "KANGA - Order #_____ Confirmed"
  2. Click on the blue View your order button​​​​
  3. Locate the "Order actions" section and click the Edit Your Order button
  4. On the pop-up, click continue - this will cancel your current order and reload your cart with your items
  5. Make your changes to your cart and complete the check out process for your revised order
  6. DONE - your order has been successfully updated!

All Kanga products are available for purchase directly through our website and shipped to you.

We are also sold at select retailers around the US - find the closest retailer to you by using our Store Locator map!


Link to Store Locator: https://kangacoolers.com/pages/store-locator

Preordered items are sold prior to being available and will ship within the month notated.

All orders that include preordered items will be held until all items on that order are available to ship.

If you would like in-stock items to ship now and wait for the preordered item(s) once they're available, please place two separate orders and we will ship accordingly.

Taxes are charged on orders being delivered to addresses within states where we are required to collect and pay sales tax, by law. The sales tax rate is auto-calculated based on your address and will vary based on state, municipality, etc.

The following states do not currently require sales tax to be collected:

  • Delaware
  • Montana
  • New Hampshire
  • Oregon

We are trying our best to supply the demand, but coolers sometimes fly off the shelf quicker than we can restock! If an item is sold out and we have more arriving soon, we will offer a backorder, which allows you to reserve your cooler before it's available. Once we are restocked, we fulfill all orders in the order they were received.

If you placed an order that contains a backordered item, all items within that order will be held until the backordered item is restocked and available to ship.

If you would like us to split your order to ship available items now and backordered items once they become available, please contact us here and be sure to include your Order Number.


Link to Contact Form: https://kangacoolers.com/pages/contact-page

We offer various promotional codes and offers that either need to be entered manually or automatically apply.

Promotional Codes: Promo codes can be manually entered after you click Check Out in your cart and enter the check out process. There will be a box where you can simply enter your code and hit Apply.

Automatic Promotions: Some advertised promos are automatically applied to your cart when certain conditions are met. Make sure you read the instructions and conditions carefully to ensure the promo is applied correctly. Please contact us here if you have any questions or concerns.

Stacking: Only one promo can be used on an order at a time. In some cases and if certain conditions are met for free shipping, other promos can be applied to stack on top of the free shipping offer.

Please send us a message here with your Order Number and Promotion (details or code), and we'll help you out!

If your promotion was an order discount or free shipping that was not applied prior to your order being placed, we will be able to approve and apply the discount on a case-by-case basis.

If your promotion was for free or discounted add-on items, we may be able to add them to your order if it has not been processed or shipped yet. If we are unable to add the items to your order in time, we kindly ask that you cover the shipping cost for the additional package.

We work hard to ensure all items in every package we ship matches the exact items ordered, but in extremely rare cases, a missing or incorrect item may slip through due to human error.

If you encounter an issue with your package upon delivery, please contact us here within 15 days of tracking showing the package has been delivered. When reaching out, please make sure all applicable details are included so we can quickly investigate and find a remedy.

Gift cards always make for a great gift that can be easily redeemed on our website! Our gift cards are fully digital, so you won't receive a physical card in the mail.

Purchase Gift Cards: You can simply purchase a gift card in amounts of $10, $25, $50, and $100 here. Once purchased, you will instantly receive an email with your unique gift card code.

Use Gift Cards: Click View Gift Card in the email to view your unique gift card code. Use this unique code during check out, enter it into the box labeled Gift card or discount code, and click Apply to redeem the gift card towards your next purchase.

Gift a Gift Card: There are a few ways you're able to gift a gift card.

  1. Forward Email: Simply forward the recipient the email you received with the unique gift card.
  2. Send Link: Click View Gift Card in that same email, copy the webpage address, and send to the recipient.
  3. Print: Click View Gift Card in that same email, click Print on the bottom left side of the webpage, and have a physical copy to gift to the recipient.


Link to Purchase Gift Cards: https://kangacoolers.com/search?type=product%2Carticle%2Cpage&q=gift+card

Yes! You are able to customize any of our coolers with embroidered text for one or more coolers.

In order to add the Embroidery Add-On to your order, follow these steps:

  1. Add all items you'd like to purchase to your cart, including the cooler(s) you'd like embroidered.
  2. In the cart, click Embroider Your Cooler to access the "Embroidery Add-On" customization page - or find it here.
  3. While on the "Embroidery Add-On" page, enter all of the details for the embroidery and click Add to Cart - you can do this for as many coolers as you'd like in a single order, as long as you purchase the coolers to be embroidered.
  4. Check out as normal and submit your order.
  5. Your embroidery will take between 2-5 weeks to process - you'll receive an email when your order begins processing.
  6. Once your embroidery is complete, you'll receive an email with tracking details when it ships to you.

If you need to change any details after submitting your order, please contact us with the request.

Please note that all customized cooler sales are final and non-refundable.


Link to Embroidery Add-On: https://kangacoolers.com/products/embroidery-add-on

We do offer discounts for bulk orders! For large orders, please contact us with your order details for a discount code.

We're glad you're here! If you're interested in becoming a brand ambassador for Kanga, simply sign up here.


Link to Brand Ambassador Sign Up: https://kangacoolers.com/pages/ambassador-sign-up

We are always looking for great talent! Send your resume over to jobs@kangacoolers.com and we'll reach out if there's a good fit.

We always appreciate being considered for fundraising opportunities!

Complete this form here for our review, but please not that we cannot guarantee we'll be able to support your charity or event.


Link to Charity Donation Request: https://kangacoolers.com/pages/charity-donation-request

Yes, and we're always working towards broadening our selections!

We currently offer officially licensed Clemson University and Realtree coolers.

We also partner with incredible brands to offer limited quantity coolers under our Kanga Exclusives program.

All orders are eligible for FREE returns and exchanges, excluding items that have been personalized. Items to be returned must have their original packaging and tags.

Requests must be initiated within 45 days from the date your order ships by going through our Returns/Exchanges Portal.

Returns can be started by going through our Return/Exchange Portal within 45 days from the date your order ships.


You will need the following in order to begin a return:

  1. Order Number - this can be found in your Order Confirmation email
  2. Shipping Zip Code or Order Email Address

Once your return has been initiated here, you can expect the following:

  1. Your request will be approved and a prepaid return label will be generated.
  2. Securely package your return to prevent any damage during transit and stick the prepaid return label on the outside. Remove or cover up and existing labels or barcodes to prevent issues while in transit.
  3. Once we receive your return package, we will review your returned items to make sure they are unused and in original packaging.

Of course! If you received a gift and would like to exchange it for another item or store credit, you can use our Returns/Exchange Portal here. And don't worry, we won't notify the original purchaser.


If you know the Order Number and Shipping Zip Code or Email, you can simply enter it and click Start a gift return.


If you do not know the original order details, click the blue Don't have your order information? link and fill out the questions. This will help us find the original order, verify the purchase, and process your return.

Yes! All Kanga products come with a limited warranty that covers you in the case of a factory defect.

On the off chance there are any factory defects, please use our Warranty Claim Form within 15 days of receiving your order to submit a claim. Your claim will be reviewed and approved on a case-by-case basis.


Link to Warranty Claim Form: https://kangacoolers.com/pages/warranty-claim

Our limited warranty covers factory defects that are communicated using our Warranty Claim Form within 15 days of receiving your order - claims are reviewed and approved on a case-by-case basis.

Our limited warranty does not cover any issues arising from misuse, neglect, or normal wear.


Link to Warranty Claim Form: https://kangacoolers.com/pages/warranty-claim

Use our Warranty Claim Form within 15 days of receiving your order to submit a claim. Your claim will be reviewed and approved on a case-by-case basis.


Link to Warranty Claim Form: https://kangacoolers.com/pages/warranty-claim

Once your warranty claim has been submitted here, you can expect the following:

  1. Your claim will be reviewed by our team and processed according to our policies.
  2. If approved, we will communicate next steps via email and remedy on a case-by-case basis.

Link to Warranty Claim Form: https://kangacoolers.com/pages/warranty-claim