Help Center

ABOUT THE KASE MATE

What is the Kase Mate?

How do I use my Kase Mate?

How do I clean and care for my Kase Mate?

Will the Kase Mate really keep my drinks cold for 7 hours?

Can the Kase Mate hold bottles, tall/skinny cans, or food?

Can I get my Kase Mate personalized?

Do you offer officially licensed sports-themed Kase Mates?

What is the Embroidery Add-On?

SHIPPING / TAXES / ORDER HELP

When will my order ship? Where does it ship from?

What if I provided the wrong shipping address?

Where can I buy a cooler?

Will I be charged any sales tax? How are taxes calculated?

I think my package might be lost?

Can I cancel my order?

Do you ship internationally?

ROUTE PACKAGE PROTECTION

Where is my order?

What are Route’s Policies?

What if my order never arrives or is stolen?

What if my order is damaged?

How do I file a shipping issue for my lost, stolen or damaged order?

Does Route Protect cover stolen items?

WARRANTY / EXCHANGE / RETURN POLICIES

Does the Kase Mate come with a warranty?

How do I initiate a Warranty Claim?

What is your Exchange Policy?

What is your Return Policy?

CUSTOM / WHOLESALE ORDERS

How do I inquire about ordering custom Kase Mates?

How do I inquire about placing a wholesale order?

Can I have my logo embroidered on a Kase Mate?

GENERAL / CONTACT

How do I become a Kanga Brand Ambassador?

Is Kanga hiring?

Will Kanga donate a Kase Mate to our fundraiser?